At WBetz, we believe it’s essential that players always maintain control over their gaming behavior. Online gambling should be fun and relaxing, but sometimes it’s wise to take a break. With the self-exclusion option, we give you the opportunity to consciously pause and keep control.
What Does Self-Exclusion Mean?
Self-exclusion means that you voluntarily choose to have your account temporarily or permanently blocked. During this period, you cannot make deposits, place bets, or access promotions or bonuses. This creates space to regain balance.
hoice of Periods
Every player has different needs, so you can decide which period suits you best:
- Minimum 3 months – a short break to relax.
- 6 to 12 months – a longer period for those who want to slow down more permanently.
- 1 to 5 years – a strong choice for long-term control.
- Permanent – definitive exclusion, with no possibility of reopening.
Once self-exclusion is activated, your account remains fully closed until the chosen period has ended.
What happens to your balance?
If you still have money in your account at the time of self-exclusion, it will be processed according to WBetz’s normal withdrawal terms. With a temporary exclusion, the balance remains available but can only be accessed again after the chosen period ends.
Can I reverse my choice?
To protect you from impulsive decisions, it is not possible to end a self-exclusion early. You can only request access again after the chosen period has expired. In the case of a permanent exclusion, the decision is irreversible.
Requesting self-exclusion
You can easily request self-exclusion via your account settings or by contacting our customer service. Our support team is available 24/7 and will confirm your request, including the duration and conditions.
Additional Support
At WBetz, we believe responsible gaming goes beyond just technical tools. That’s why we refer players, when needed, to professional organizations in the Netherlands that offer free and anonymous support:
- Loket Kansspel – Available 24/7 via phone and chat.
- AGOG – Peer support and self-help groups.
- Jellinek – Specialized assistance for addiction problems.
Summary
Self-exclusion is there to help you when you feel you need more control. By consciously choosing to take a break, you give yourself the chance to play again with a fresh perspective when you’re ready. At WBetz, we provide a safe environment where you remain in control.
